Frequently Asked Questions

Proxy Cards & Commander Decks

What are proxy cards?

Proxy cards are custom-printed, unofficial alternate art versions of trading cards designed for casual play, cube drafts, playtesting, and Commander/EDH formats. They allow players to enjoy expensive or out-of-print cards without spending hundreds or thousands of dollars.

Are your proxy cards tournament legal?

No. Proxies are strictly for casual games, home play, and playtesting. They are not legal in sanctioned competitive tournaments. We always recommend checking with your local playgroup or Commander pod beforehand (the rule of thumb: "Rule 0" approval).

What is the card quality, thickness, and finish?

Our proxies are printed on premium sticker + black cardstock designed to match standard trading card dimensions, weight, and snap. They feature vibrant, high-resolution artwork and slide seamlessly into standard card sleeves alongside authentic cards without feeling noticeably different during play.

Do custom Commander decks come sleeved?

Yes! Our pre-constructed 100-card Commander proxy decks come sleeved (black sleeves) and ready to play straight out of the box.

Can I submit my own custom decklist or artwork?

Yes! You can order custom single cards or complete custom decks. Simply choose the custom order option and provide a link to your decklist (such as Moxfield, Archidekt (preferable), or a text list with set and number included) or a cloud folder (Google Drive/Dropbox) containing your specific card art files. Please ensure images are high-resolution (at least 300 DPI recommended) for crisp printing.

Orders & Customization

How do I submit my decklist or custom images after ordering?

During checkout, paste your decklist link or shared cloud storage link into the order notes box. If you miss this step, reply directly to your order confirmation email with your link or attachments, referencing your order number.

Can I make changes to my order after it has been placed?

Because custom proxy prints move into production quickly, changes must be requested within 2 to 4 hours of placing your order. Reach out via our Contact page immediately, and we will do our best to make adjustments before printing begins.

Apparel & Viking/Nordic Gear

How do your apparel items fit?

Our t-shirts, hoodies, and apparel generally follow standard unisex retail sizing. Detailed sizing charts with chest width and length measurements are available on individual product pages. If you prefer a looser or oversized fit, we recommend sizing up one size.

How should I wash and care for printed apparel?
  • Machine wash inside-out with cold water on a gentle cycle.
  • Use mild detergent with similar colors.
  • Tumble dry on low heat or hang dry (recommended for maximum longevity).
  • Do not iron directly over the graphic print.

Shipping & Delivery

Where do you ship?

We ship across the United States. 

How long will my order take to arrive?
  • Production & Processing: In-stock accessories take 1–3 business days. Custom proxy decks and printed apparel take 1–7 business days (each deck is printed, cut, inspected, and sleeved).
  • Shipping Time: Standard domestic delivery typically takes 3–5 business days once dispatched.
Do you offer package tracking?

Yes. Once your order ships, you will receive an automated email notification containing your carrier tracking number.

Returns, Replacements & Support

What is your return policy?

Standard Gear & Unopened Accessories: Eligible for return or exchange within 30 days of delivery, provided items are unused, in original packaging, and in resalable condition.

Custom Proxy Decks & Custom Singles: Because these items are printed custom-to-order, we cannot accept returns for buyer's remorse. However, if there is a printing flaw, damage in transit, or a missing card, we will replace it free of charge.

What should I do if my cards arrived damaged or a card was missed?

We stand behind our print quality. If an order arrives damaged or there is an error with your cards, take a clear photo of the issue and submit it along with your order number via our Contact page. We will issue a reprint and replacement promptly.

How can I contact customer support?

You can reach our team anytime via the Contact page on our website or by replying to your order confirmation email. We aim to respond within 24 to 48 business hours.